Frequently Asked Questions

Are you a hotel?

No, we are a company that manages and leases apartments located in Tokyo. For more information, please see About Us page.

Do you lease apartments nationwide?

No, we only lease apartments in Tokyo and neighboring business districts.

What do you mean by fully furnished apartments?

Our apartments are fully furnished with kitchen, bathroom, furniture, appliance, tableware, cooking utensils, and other housewares. For more details, refer to the Apartment Fittings page under Features.

Can I rent an apartment for less than a week?

No, our minimum short-stay leasing is the 6 nights and 7 days.

How soon can I reserve an apartment?

3 months prior to expected move-in date for 3 months stay or longer.
One month prior to expected move-in date for one-month stay or shorter.

Do I need a Japanese guarantor?

No. you do not need a Japanese guarantor. You need a contact person just in case.

Do I need any special documents when I sign the CONTRACT at your office or the apartment to be leased?

Yes, we need your passport to confirm that you have the apartment reservation.

How does the payment process work?

If planning to make a payment by bank wire transfer, you are requested to pay the first rent and security deposit to a bank to be specified in the APARTMENT FIXED-TERM LEASE CONTRACT (CONTRACT) at least 7 days before your expected move-in day.

If planning to make a payment by credit card, you are required to first send us the following information at least 7 days before the expected move-in day via fax(+81-3-5425-2472) or by phone (+81-3-5425-2547) or the Questions or Comments field in the Contact Us form (VeriSign Secured): name of card company, name of card holder, card number, and expiration date.

How and where can I get my room key(s)?

You will receive your key(s) when you visit our office, once you have settled the CONTRACT and paid the first rent and deposit.

Can I extend the lease term already settled in the CONTRACT?

You cannot extend a lease term but it is possible to sign a new lease contract for the current room you are staying if not already reserved or a similar apartment available.

Is there a phone in the apartment?

No. We recommend that you contact a telephone service company like NTT if a home phone is necessary. English-edited website provided by NTT: http://www.ntt-east.co.jp/product_e/01/index.html

Is internet connection available?

Yes, free internet connection is available.

Please note:
(1) Traffic/processing should be limited to reasonable quantities.
(2) We cannot guarantee the speed of access to Internet.

Note: We provide a LAN cable as part of our amenities.

Is there a set move-in and move-out time?

Yes. We have.

Move-in time:
Between 10:00am and 7:00pm at our office or at an apartment reserved.
Move-out time:
2:00pm or earlier

Please contact us in advance, if you have a difficulty meeting the set-out times above.

How can I get a deposit back?

Your deposit will be refunded to your bank or credit card at your option.

Is it possible to stay overnight on the last day of the lease?

No, you are required to move out by 2:00pm on the last day of the lease.

If you still have further questions, please use our Contact Us form.

		Feel free to contact us whatever you need.
		FAX:+81-3-5425-2472	Office:Open, Monday to Friday
Inquiry first!	Contact Us	Reserve HERE	Map to office